@import url(https://fonts.googleapis.com/css2?family=Syne:wght@400;500;600;700;800&family=DM+Sans:ital,opsz,wght@0,9..40,300;0,9..40,400;0,9..40,500;0,9..40,600;1,9..40,400&display=swap);body{-moz-osx-font-smoothing:grayscale;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif;margin:0}code{font-family:source-code-pro,Menlo,Monaco,Consolas,Courier New,monospace}.auth-container{align-items:center;background:linear-gradient(135deg,#667eea,#764ba2);display:flex;justify-content:center;min-height:100vh;padding:20px}.auth-card{background:#fff;border-radius:20px;box-shadow:0 20px 40px #0003;max-width:400px;padding:40px;text-align:center;width:100%}.auth-logo{font-size:48px;margin-bottom:20px}.auth-card h1{-webkit-text-fill-color:#0000;background:linear-gradient(135deg,#667eea,#764ba2);-webkit-background-clip:text;font-size:28px;margin-bottom:8px}.auth-card 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.2s;width:100%}.auth-btn:hover{transform:translateY(-2px)}.auth-btn:disabled{cursor:not-allowed;opacity:.7}.auth-error{background:#fee2e2;border-radius:8px;color:#e74c3c;font-size:14px;margin-bottom:20px;padding:10px}.auth-footer{margin-top:20px}.auth-switch{background:none;border:none;color:#667eea;cursor:pointer;font-size:14px}.auth-switch:hover{text-decoration:underline}.auth-test-credentials{border-top:1px solid #eee;font-size:12px;margin-top:30px;padding-top:20px}.auth-test-credentials p{color:#999;margin-bottom:8px}.auth-test-credentials code{background:#f5f5f5;border-radius:5px;color:#333;display:block;font-size:11px;margin:5px 0;padding:5px 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1px 2px #1e05500f;--shadow-sm:0 2px 8px #1e055014;--shadow-md:0 4px 16px #1e05501f;--shadow-lg:0 16px 48px #1e055029;--shadow-brand:0 4px 24px #7c3aed40;--sidebar-width:256px;--icon-nav-width:58px;--r-sm:6px;--r-md:10px;--r-lg:14px;--r-xl:20px;--r-full:9999px;--font-display:"Syne",system-ui,sans-serif;--font-body:"DM Sans",system-ui,sans-serif}body{-webkit-font-smoothing:antialiased;color:#1a0a3d;color:var(--text-primary);font-family:DM Sans,system-ui,sans-serif;font-family:var(--font-body);font-size:13.5px;line-height:1.55}.app-root,body{background:#f0edf8;background:var(--bg-app)}.app-root{display:flex;height:100vh;overflow:hidden}.toast{align-items:center;animation:toastIn .3s cubic-bezier(.34,1.56,.64,1),fadeOut .3s ease 3.2s forwards;border-radius:14px;border-radius:var(--r-lg);box-shadow:0 4px 16px #1e05501f;box-shadow:var(--shadow-md);display:flex;font-family:DM Sans,system-ui,sans-serif;font-family:var(--font-body);font-size:13px;font-weight:500;gap:10px;padding:13px 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.nav-tooltip{opacity:1;transform:translateX(0)}.role-indicator{border:2px solid #16082e;border:2px solid var(--nav-bg);border-radius:50%;box-shadow:0 0 8px currentColor;height:10px;margin-top:4px;width:10px}.role-indicator.role-admin{background:#a855f7;color:#a855f7}.role-indicator.role-agent{background:#06b6d4;color:#06b6d4}.role-indicator.role-requester{background:#10b981;color:#10b981}.left-sidebar{background:#fff;background:var(--sidebar-bg);border-right:1px solid #e8e2f5;border-right:1px solid var(--sidebar-border);display:flex;flex-direction:column;flex-shrink:0;overflow:hidden;width:256px;width:var(--sidebar-width)}.sidebar-header{background:#f8f5ff;background:var(--bg-subtle);border-bottom:1px solid #f0ebff;border-bottom:1px solid var(--border-light);padding:14px 14px 10px}.logo-container{align-items:center;display:flex}.logo-image{border-radius:6px;border-radius:var(--r-sm);height:76px;object-fit:contain;width:110px}.btn-new-ticket{box-shadow:0 2px 10px 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ease}.tool-btn:hover{background:#f8f5ff;background:var(--bg-subtle);border-color:#7c3aed;border-color:var(--brand-primary);color:#7c3aed;color:var(--brand-primary)}.tool-btn.warning-btn{background:#fffbeb;border-color:#fde68a;color:#d97706;color:var(--color-pending)}.tool-btn.warning-btn:hover{background:#fef3c7;border-color:#d97706;border-color:var(--color-pending)}.tool-btn.gold-btn{background:#fffbeb;border-color:#fcd34d;color:#92400e}.tool-btn.gold-btn:hover{background:#fef9c3}.filter-bar{background:#fff;background:var(--bg-surface);border-bottom:1px solid #e4ddf5;border-bottom:1px solid var(--border);flex-shrink:0;flex-wrap:wrap;gap:8px;padding:10px 20px}.filter-add-btn,.filter-bar{align-items:center;display:flex}.filter-add-btn{background:none;border:1.5px dashed #e4ddf5;border:1.5px dashed 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